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WP WebTools Information:
Description: Information gathering such as visitor geometric location information (city, province/state, country), time spend on each page, when did they come to visit, what information did they interested the most, tools (web browser, operating system) they used for the visit, email provided during the visiting session, any particular interest they have talked in their chat process, etc. More importantly, if your visitor is still in your website, you may start your "Sales Initiate Conversation" to your visitor. Location: WP Home > WebTools Home > WebTools Information Live Support Chat Description: If your visitor requires further information or wish to talk to an operator, he/she can simply click on the "Live Chat" Icons, a chat room will automatically appears and they can start their conversation in the private chat room. In additions, Agent and Manager Request also available for customer complain, or for repeated customer who wish to get back to the agent he / she used to talk to. WP Live Support Chat also comes with "Shop with Your Visitor" feature, which will be described in detail below. Location: WP Home > WebTools Home > WebTools Information Sales initiate Conversation Description: Whenever a visitor come to your website, your operator (sales) can start a Sales Initiate Conversation to the visitor. Your visitor will then see a text message on the screen in a very "gentle" manner. Your visitor may have a choice to ignore the conversation, to reject it, or to accept it and further discuss with the operator (note, the operator entered message will be display on the visitor screen through your website, it is wise to use some "non-machinery like" message, or else the visitor will think this is a system generated message and simply ignore it). Location: WP Home > WebTools Home > WebTools Information Shop with Your Visitors Description: Our "Live Chat" also support "Shop with Your Visitors" feature, which is, when a visitor have started and ended a conversation with an operator, he / she will be automatically reconnect back to the same operator if they restart the conversation, or until the end of the visit, make your visitor conversation continuous, no need to re-tell the history all over again to a new operator and improve visitor shopping experience. For example, if Peter has come to your electronic website and ask some questions about a TV Model with Operator Jane through Live Chat, then he finish the conversation and close the chat room (note: in order to make "Shop with Your Visitors" work, Jane cannot close the chat room until visitor exit your website, for further information, please check out our FAQ Site). Next, he goes to see the DVD Players and wants to ask is it compatible with the TV or not, now he click on the chat support request again and type in the question, the message will be automatically delivered back to Jane (Instead of getting back to the general pool). Now, Jane answered Peter's questions, and Peter, once again, close the chat room. How, Jane find out there is currently having a promotion that a TV + DVD Player in a very good price, now what Jane needs to do is to type in the message back to the chat room, the message will deliver to Peter's screen through your website (even the chat room has already been closed). Location: WP Home > WebTools Home > WebTools Information True Multi-Tasking and Cost Saving, and improve customers' satisfaction all together Description: One of the intention for design "WP Live Support Solution" is to provide a cost saving method to all online businesses. It is a true multi-tasking platform; a single operator can provide services to numbers of visitor depending on their skills, and greatly reduce waiting time and increase flexibility in compare to phone support conversation. Location: WP Home > WebTools Home > WebTools Information Multi-Language Supported Description: White Panel Live Support Chat supports many different languages. Languages we have been tested include English, French, Korean, Japanese, Chinese (traditional), Chinese (simplified), Dutch, German, Greek, Italian, Russian and spanish. Language not listed here doesn't means we do not support it, it just never been tested under the WP Solutions Only. Feel free to try it on your own and let us know the results. Location: WP Home > WebTools Home > WebTools Information Multi-Website Supported Description: If, for any reason, you wish a same group of operators support multiple websites (Call / Support Center Solutions), what you have to do is install the "Live Chat Support" under the same store into all webpages you wish to support, no matter it is different website, your White Panel will then take effect with all websites you have just installed and operate under the same group of operators (which is belongs to the installed store). Location: WP Home > WebTools Home > WebTools Information Dedicated Database to ensure strong security and privacy protection Description: Unlike most of the online applications, which sharing databases amount with all customers. White Panel Solutions dedicated (separated) each Databases for a signed up company. Dedicated database can help preventing any un-recognized mistake that might be happen in the application, and provide "Peace in mind" to your business. Location: WP Home > WebTools Home > WebTools Information Email Marketing Description: All Emails provided into White Panel Solutions (Such as: Offline Message Board, Pre-Chat Customer Information Board, etc) will be automatically recorded and can be retrieved from the Marketing -> Email List Tool. This is a simple tool which can help you wisely manage your email addresses and retrieve back based on different categories. For example, you may find out a list of visitors email based on city, prov/state, country, keywords which has been talked in the chat room, Visited URL, and a lot more. Location: WP Home > WebTools Home > WebTools Information Create Email Marketing Campaign based on visitor location, interested topic, visited URL, etc Description: Please Read "Email Marketing". Location: WP Home > WebTools Home > WebTools Information Operator Comparison Report giving you a detail understanding of your operator performance. Description: Operator Comparison Report is a simple report tool used to keep track on all your operators performance. You may have an operator aggressively keep having "Sales Initiate Conversation" and the others is only waiting for customers to contact, whereas you might have some operators which keep having sales conversation, but keep getting reject from visitors, or whatsoever. These information can be clearly and easily retrieve and review by using the operator comparison report tool. Location: WP Home > WebTools Home > WebTools Information Simple management and Multi-View Reporting System Description: The White Panel Solutions comes with a simple management structure and multi-view reporting system. All data which is store within the White Panel can be easily retrieve from the reporting systems. The management and reporting system is simple and easy to use and understand. Location: WP Home > WebTools Home > WebTools Information Offline Message Board Description: Whenever all operators are offlined (no user has pressed the "Operator Ready" or similar button), there will be an offline image and message display on your website. From this point of time, when visitor click on your Live Chat Request, instead of popup a Chat Room, it will now popup a message board. When your visitor fill up the board and click on submit, the message will be email to you by the "Store Email address" you have been setup, and the visitor information and email address will be store for your future use (please see "Email Marketing" above for details). Location: WP Home > WebTools Home > WebTools Information Free and Standard Version Available Description: White Panel Solutions offer Free Beta Single User License for Non-Commercial Use and Standard Monthly Commercial License for business use. Both of them are hosted in our White Panel Servers. For further information, please visit "Pricing and Comparison Page"; Location: WP Home > WebTools Home > WebTools Information No Hosting / Additional Hardware Required, all take care by White Panel Description: White Panel Solutions is a hosted service (SAAS or Software as a Service) which required nothing from your ends. What you have to do is simply install the White Panel provided code into your webpages and everything should be all set. Additional system requirements for using White Panel Solutions can be found in "FAQ" under System Requirements. Our White Panel Servers are protected against fire and water, 100% temperature and humid control, 24 / 7 power backup, as well as real-time data backup unit. We provide 99% uptime guarantee on our hosting service. Location: WP Home > WebTools Home > WebTools Information Simple Copy & Paste WebTools install procedure Description: The installation procedure for White Panel WebTools are very simple (however, it required the basic webpage knowledge). Simple copy and paste procedure into each of your webpages you wish to install, that's it. Location: WP Home > WebTools Home > WebTools Information SSL 128 / 256Bit Secure Channel Description: SSL (Secure Sockets Layer) is used to provide "Secured" and "Encrypted" point-to-point data communication. As a nutshell, it "secure" or "encrypt" the data between your browser to the White Panel Server. This Secure Algorithm provides extremely secure data connection between your computers to your White Panel (Just like what your online banking does) and this SSL Secure Channel is included in every Standard Version of White Panel Solutions. Location: WP Home > WebTools Home > WebTools Information | |